Due to his long experience in project management, coaching measurements could be established in order to achieve standardization in a complex production environment and to develop the social competences of project leaders. A focus was set on the organization and leadership of Service Managers according to ITIL resulted in more customer satisfaction. The resource management included the selection and ordering of freelancers to boost due dates in service delivery. His sound technical knowledge supported architectural design focused on standardization and efficiency. He was the single point of contact for our biggest customer and responsible to reach a turn overs of annually Euro 1.8 Mio. It has been a great pleasure to have the consultant working for us. He has performed all tasks to our complete satisfaction at all times. He is a proactive person whose advice was accepted as excellent support and he was liked by the whole division. His wide experience in a broad range of knowledge in information technology combined with his deep experience on social behavior, his cooperative personality as well as his experience in the economic area and good knowledge of legal affairs, make him a very desirable person in any kind of activity, so that we have no hesitation in recommending him.

Manager Division System Management BTC AG, Germany für Michael Schmid